Shipping

ORDER PROCESSING

Please allow 24 hours for us to process your order, subject to product availability and payment verification.

• Once an order is placed, it cannot be modified or cancelled. Kindly ensure that all shipping and order details are accurate before confirming checkout.

• Orders are processed Monday to Saturday, excluding Sundays and major public holidays.

• All orders are shipped from Shillong, Meghalaya, India.

• An order confirmation email will be sent automatically once your order is successfully placed. If you don’t see it in your inbox within a few minutes, please check your spam or promotions folder.

In case of unavailability:

Due to high demand, some products may go out of stock even after your order is placed. In such cases, we will issue a full refund to your original method of payment or, if needed, via cheque to the billing address provided. Please allow 5–10 business days for refunds to reflect in your account.

Order Review:

All orders are reviewed by our internal team for security and authenticity. Minus01 reserves the right to cancel any order at its discretion.

Once your order has been processed by our fulfillment team, you will receive a shipping confirmation email with tracking information.

Please note: Orders may experience slight delays during peak seasons, festivals, or sale periods.

PRE-ORDER POLICY

Items marked as Pre-order will be shipped once they arrive at our warehouse. Pre-orders are charged at checkout, and cannot be cancelled or modified once placed.

If you have any queries regarding your pre-order, please reach out to us at team@minus01.com.

SHIPPING METHODS

Domestic Shipping (India):

• We offer complimentary standard shipping (3–5 business days) for all prepaid orders across India.

• Tracking details are shared via email once the package is dispatched.

International Shipping:

• Minus01 ships globally via trusted partners like DHL Express, UPS, or similar.

• Shipping charges and customs duties vary based on location and are calculated at checkout.

• Please contact your local customs authority for an estimate of duties and taxes, if applicable.

For international shipping queries, write to us at team@seven01.com.

Note: International shipping timelines do not include the 24-hour order processing window.

FINAL SALE ITEMS

During promotional periods, all discounted items are final sale. No returns, exchanges, or refunds will be accepted on these items.

Minus01 reserves the right to alter or end any sale/promotion at any time. No price adjustments will be made for items already purchased prior to a markdown.

LOST OR STOLEN PACKAGES

Once an order has been marked as “Delivered” by the courier, Minus01 is not liable for any lost, stolen, or damaged packages. All responsibility rests with the shipping provider.

We advise customers to track orders regularly and ensure secure delivery arrangements.

CUSTOMER SERVICE

Have questions? We’re here to help.
📞 +917035687414
📧 team@seven01.com
🕒 Monday – Saturday | 11:30 AM – 7:00 PM IST

Holidays Observed (No Order Processing/Shipping):

• Diwali

• New Year’s Day

• Independence Day

• Christmas Eve

• Christmas Day